Implementing operational plans

You'll learn

• Organisational planning principles and models.
• How to set the most effective goals and performance indicators.
• Tools to help you “break down” work, plan effectively and manage resources.
• Human resources skills and principles, including job specifications, appointing the right people, and identifying coaching opportunities.
• How to communicate the plan and monitor performance.

You'll be able to

• Develop comprehensive and effective plans at an organisational level.
• Confidently deliver plans that contribute to better performance, improved processes, increased customer satisfaction and successful change management.

Course outline

• Workplace relationships
• The role of the frontline manager
• Key management skills
• Goal setting
• Operational plans
• Understanding operational plans
• Action questions for planning
• Implementing operational plans
• Facets of planning
• Managing physical assets
• Working environment
• Personal planning
• Resources
• Physical resources
• The procurement procedure
• Tendering
• Human resources
• The induction process
• Measuring performance
• The control process
• Budgets
• Analysing budgets
• Causes of performance problems
• Overcoming performance problems
• Monitoring and management performance
• Coaching and mentoring

AU$299