Consumer protection

You'll learn

• The nuts and bolts of the Trade Practices Act.
• The essentials of customer care and protection.
• How to comply with the Trade Practices Act.

You'll be able to

• Ensure you are always acting within the Trade Practices Act.
• Build rapport with customers and improve their response to your business.

Course outline

• The trade practices act
• How does the TPA work?
• Why do you need to know about the TPA?
• What are the consequences if you breach the TPA?
• Consumer protection
• Misleading or deceptive conduct
• What to avoid
• False representation
• Scenarios
• Talking about competitors
• Understand the company's products and documentation
• Allegations that the TPA has been breached
• Disadvantaged or vulnerable customers
• Who are the disadvantaged or vulnerable customers?
• Customers to consider
• Extra care for disadvantaged customers
• Scenarios
• Summary and safety nets
• Misleading statements about employment
• How can you comply?

Please contact the Cyber Institute for more details