Assertiveness at work

You'll learn

• How to approach people and situations using confident, co-operative and positive communication skills.

You'll be able to

• Boost your personal and team effectiveness.
• Reduce stress and conflict.
• Build more open working relationships.

Course outline

• The communication process
• Personal insight profile
• Effective communication
• The feedback process
• Assertive, Aggressive and Passive Behaviour
• Meaning of assertiveness
• Different behaviours
• Characteristics of behaviours
• Behaviour matrix
• Assertive communication
• Assertive words
• I-statements and their benefits
• Code of conduct
• Responding to situations
• Giving feedback and examples
• Saying no
• Disagreeing
• Requests
• Assertive instructions
• Networking
• Compliments and praise
• Common beliefs and alternatives
• Confidence and esteem
• Self esteem and the self esteem cycle
• Belief changes and examples
• Attributions or affirmations
• Positive talk versus negative talk
• Body language
• Signals – posture, gestures, facial expressions and voice

AU$99