Introduction to performance management

You'll learn

• Management techniques commonly used to performance within an organisation.

You'll be able to

• More confidently set performance objectives.
• Identify ways to provide constructive feedback, address performance issues and motivate staff.
• Better use your communications skills to effectively manage performance.

Course outline

• Performance management
• The performance management model
• The performance management process
• The performance management process
• Stages of performance management
• Performance management perspective
• Day-to-day commitment to performance management
• Influencing styles questionnaire
• Coaching and empowering employees
• The coaching process
• Active listening
• Attending skills and body language
• Reflecting and paraphrasing
• Steps to good listening
• Questioning skills
• Successfully giving feedback
• Successfully receiving feedback
• Empowering employees
• The delegation process
• Motivation theory in practice
• Workplace motivators
• Motivation and leadership
• Motivation activity
• Understanding motivation and motivation activity

AU$99