Measuring business improvement

You'll learn

• How to measure and evaluate business systems and processes.
• How to identify what needs to be measured.
• How to capture and record data.
• Tips for effectively analysing and interpreting results.

You'll be able to

• Successfully analyse and improve business processes.

Course outline

• Understanding Work Systems
• What is a process?
• Process Improvement
• Flowcharts
• Flowchart symbolsand sample
• Flowchart activity
• Analysing Processes
• Steps to follow
• Critical questions
• Improvement indicators
• Improvement indicators
• Measurement Tools for Improvement
• Run charts
• Cause and effects diagram
• Managing with cause and effect diagrams
• Check sheets
• Developing check sheets
• Pareto charges
• Normal work technique
• When to use normal work technique
• Work distribution chart
• Work distribution charts explained
• Understanding Improvement
• The simplification process

AU$99